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Using Empathy at Work: A three-step approach.
£20.00
Understanding other people’s emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.
But, while most of us are confident about learning new technical skills, we may feel ill-equipped to develop our interpersonal skills. And many people are self-conscious about discussing their own feelings, never mind anyone else’s!
Join our co-founder Victoria Bagnall as she teaches you to use empathy within the workplace to build connection and get the most out of your team.
What you will learn
- The difference between empathy and sympathy
- A brief look at the neuroscience and psychology behind empathy
- A simple three-step approach to using empathy at work
- Five pitfalls to avoid
- Real life examples of the power of empathy at work
- A short quiz to consolidate your learning