Using Empathy at Home: A three-step approach

Understanding other people’s emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers. But, while most of us are confident about learning new technical skills, we may feel ill-equipped to develop our interpersonal skills. And many people are self-conscious about discussing their own feelings, never mind anyone else’s! Empathy is the glue that holds our relationships and our communities together. When we make an effort to understand others and help them however we can, everyone’s quality of lives improves. The importance of empathy extends far beyond the person we are empathising with. It affects our health, our social skills and even the world we live in. Join our co-founder Victoria Bagnall as she teaches you to use empathy in your everyday life to build connection. What you will learn

• The difference between empathy and sympathy
• A brief look at the neuroscience and psychology behind empathy
• A simple three-step approach to using empathy at home
• Five pitfalls to avoid
• Real life examples of the power of empathy at home
• A short quiz to consolidate your learning

By the end of this course, you will have the tools to start using empathy in your life straight away.